Explore the 83,000+ seater home base of Real Madrid at your own pace.
Explore the 83,000+ seater home base of Real Madrid at your own pace.
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great! We even managed to get in 15 minutes before the start time. Too bad some rooms weren't available because of construction work.
View original review in French
Guide was punctual and spoke very good English. Many explanations about Real Madrid, you could tell he was passionate about it
View original review in French
awesome, and hassle free The guide was wonderful and energetic
A dream come true 😍🙏🏽, speechless
View original review in Portuguese
The tour of the stadium was super fun. And the museum full of cups was also very impressive.
View original review in Dutch
Clear information and the app is very easy to use.
View original review in Portuguese
The guide was very kind, he was always attentive that we were all close by and listened to what he was explaining.
View original review in Spanish
Loved everything 😍. Just amazing
The highlight of my visit was the auditoria
Great experience. Highly recommended
The organization was perfect, and the hostesses and hosts very helpful.
View original review in French
All the European Cup memorabilia
Tour was very interesting and guides were professional!!!
The activity was good. And it was easy to buy tickets.
View original review in Portuguese
It was a nice visit, everything was very tidy
View original review in Spanish
Tickets were good and no hassle at all to enter.
I enjoyed it very much. The museum inside the stadium was very impressive and exciting. The atmosphere of the stadium was very nice. We left happy...
This review is translated. Show original review.
Everything went easy with the check-in at the stadium very nice tour.
View original review in Dutch
Those mascots outside the stadium were very pushy and aggressive. The mascots demanded money, at first 100 euros and finally I had to give them something. The mascots were very threatening and without me noticing they also took 10 euros from my 13 year old child. The child said that he was afraid of the mascots and that they had tried to get more money. You should do something about it, because they are in the vicinity of the stadium and we tourists thought that the mascots were welcoming us to the stadium and that they were involved in the event itself.😡
It has been more than you would expect from a museum of trophies and practice tools. Wonderful emotional and heartfelt experience.
View original review in Spanish
The stadium is very well maintained. Museum is too good with all the trophies, teashirts, shoes and football displayed nicely. Treatment to handicapped passengers was very nice. Renovation is done very superb and eye catching.
The guide had a habit of moving as she was talking which was distracting. When we were in the museum the music playing was way too loud and the guide had to shout to make herself heard.
Both of the tours were fantastic headout were fantastic from start to finish the tickets arrived in good time would definitely recommend headout.
Tour guide is very informative and knowledgable. Passionate in doing his work. Importantly, we were given a smooth tour around the stadium
My name is Nieves Fernández Gómez. On Tuesday 6th I got the tickets by mistake for the same day when I intended to get them for Tuesday 13th. In Headout's web page there was a phone number that turned out to be the Santiago Bernabeu's. A very kind girl told me that I should solve it with Headout but anyway she gave me an email to which I was unable to send anything. A very kind girl told me that I should solve it with Headout but anyway she gave me an email to which it was impossible for me to send anything. The same thing happened to me with the email that appears on the Headout page. So I paid for the tickets for Tuesday 6th and got new ones for Tuesday 13th.
View original review in Spanish
History lovers, unlock royal secrets with expert insights in the language you choose.
History lovers, unlock royal secrets with expert insights in the language you choose.
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Good afternoon, well we loved the experience and the guide for us 5 stars, we understood everything so well her way of explaining everything. You can see that she is an expert on the subject, congratulations to her for explaining so well☺️
View original review in Spanish
The tour with Lydia was informative and entertaining at the same time and she was always open to questions. For me, the palace was a great experience - the Stradivaris were the icing on the cake.
View original review in German
Great experience! Chapel leaves you speechless. The other rooms and halls are magnificent. Good insight into royal life. Top guide Rafael!
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Alexandra was a great guide. She was knowledgeable, organised, had lots of fun facts to share. We enjoyed the tour very much.
Loved what we were able to see, the tour guide, the listening system, the pace, the length, EVERYTHING! Thank you
Espectacular y muy ameno el recorrido! 100% recomendados!
Wonderful Place. Well organizer and the guide was top
Jesus was excellent! He had great English and very knowledgeable about the history of the palace! He kept a good pace and was very thorough! I loved it!
Really pleased we took the time to book this english speaking tour. Our guide Beatrice was both friendly & knowledgeable. The brief city tour en-route to the Royal Palace was very interesting for us as our Spanish history is not great. The Palace tour itself was much better by having Beatrice talk about all the important aspects of each room we visited and lots of extra bits of history that we would have missed had we tried to do it by ourselves. We would throughly recommend! Great tour!
Luis made good use of the short walk to the hotel to add a little more history. All in all, an interesting, well-filled tour. Luis didn't make it boring either. There is a point deduction because the quality of the headphones was not good. Sometimes the connection was lost or there was a rustling in the line. One of my headphones failed completely
View original review in German
The palace was very crowded so we waited 30 minutes in line even though we had skip the line tickets. This was not the tour company's fault and they did warn us about the delay and offered refunds for those who didn't want to wait. Our tour guide was very informative and provided a lot of history and co text to what we were seeing on the tour
The friendliness of the guide who was with us and her amusing way of making the visit more entertaining. Lots of information told in a didactic and entertaining way.
View original review in Spanish
It was a really good idea to rely on you for the tour of the Royal Palace in Madrid. Cristiana, our Italian-speaking guide, was knowledgeable, very polite and entertaining with her many anecdotes about history and palace life.
View original review in Italian
On time evey minute of it. These guys know their trade!Gude Cristiana very knowlegeable and fun.Very impressed in a good vay. Recommended.
The palace was beautiful. The tour seemed superficial. We expected more in depth information about the art in the rooms. The space was very crowded and often difficult to find the guide. We liked the guide and felt she was rushed. She had great info about the different kings.
We visited the Royal Palace of Madrid on 9 May using Skip-the-Line Tickets, and it was one of the most enriching and well-organised experiences of our entire trip to Spain. Skip-the-Line Experience: The skip-the-line tickets were absolutely worth it. Even mid-morning, the general queue was long and slow-moving. With our fast-track passes, we bypassed the line entirely and were inside in under 5 minutes. The process was simple — a staff member scanned our mobile voucher, and we were directed straight to security. If you're travelling during high season or with family, this is a great way to save time and conserve energy for the palace itself. Inside the Palace: The Royal Palace of Madrid (Palacio Real) is not only the largest royal palace in Europe by floor area but also among the most opulent. Although the Spanish royal family doesn’t reside here anymore, the palace is still used for official ceremonies — and it shows in every corner. Each room is more breathtaking than the last. Highlights include: The Grand Staircase: Designed by Sabatini, it's an architectural marvel with detailed frescoes and statues. The Throne Room: Absolutely majestic with its red velvet walls, golden lions, chandeliers, and Tiepolo’s ceiling frescoes. The Royal Armoury: A hidden gem, with a stunning collection of ceremonial armour and weaponry — great for history buffs. The Royal Chapel: Beautiful and serene, showcasing religious art and architectural harmony. Banquet Halls and Audience Chambers: Rich in historical detail and royal symbolism, with intricate tapestries and porcelain rooms. The use of audio guides or booking a guided tour is highly recommended — they offer deeper context into each room, the palace’s role in Spanish history, and the artistic significance of what you're seeing. Gardens & Views: Don't miss the Campo del Moro Gardens behind the palace, or the view over Plaza de la Armería. The palace is perched on a hill, so you get stunning panoramic views of Madrid and the surrounding landscape. Practical Tips for Future Visitors: Arrive 10–15 minutes early to allow time for finding the entrance and going through security. Download or bring headphones if you're using an app-based audio guide. Wear comfortable shoes — the palace is large and includes a lot of walking on stone or marble floors. No photos are allowed in many rooms — respect signage. Try visiting early in the morning or midweek for fewer crowds inside, even with skip-the-line access. Restrooms and gift shops are available near the exit — worth a visit for books and royal-themed gifts. Overall Experience: The Royal Palace of Madrid is a must-see. The skip-the-line access made our visit smooth and stress-free, allowing us to focus entirely on soaking in the history, grandeur, and artistry of this incredible place. Whether you’re a fan of architecture, history, or simply curious about European royalty, this experience delivers immense cultural value. A truly memorable part of our visit to Madrid.
Marisol took us on a walking tour to the palace and with amusing anecdotes she was able to tell us the history of that part of the city and of the palace with fascination.
View original review in Dutch
Heard so many new things And a very good guide One small minus was that there wasn't much room to sit down.
View original review in Dutch
David was a perfect guide. Very knowledgeable. He was able to season historical and artistic tidbits with amusing anecdotes. He was also very careful not to lose anyone in the group. Bravo !!!!
View original review in Italian
The highlight of my visit was the guide who was excellent. The palace was very impressive and I look forward to returning to see new rooms that are due to open in the future.
David was an informative, engaging tour guide and made the palace tour highly enjoyable - in total there are hundreds of rooms in the Palacio Real but with the rooms selected for us to visit, I didn't feel like anything was skipped over or that we missed out. A lot of interesting history condensed into a worthwhile, fun tour!
We liked that we were able to skip the line. We would have preferred a tour that had left on time (10am) and had gone directly to The Royal Palace, Although Laura was very sweet and patient, we found her English difficult to understand to the point that my husband just turned off the audio. Still, we made the best of it and were glad we went.
We loved the Madrid Royal Palace tour with Headout. The tour started with a short walk from the Headout ticketing office to the palace and David the tour guide was very nice and very informative.
The guide had a very good and clear story with lots of extras about the history. She did it in a very engaging way.
View original review in Dutch
I wasn't expecting a long uncertain wait outside the office or the pre-tour before the venue. The actual tour of the Royal Palace was what I was expecting.
Soak in the Prado Museum's massive collection with the expertise of a guide in your language.
Soak in the Prado Museum's massive collection with the expertise of a guide in your language.
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Blanca is amazing ! Meeting Spot was ez to find in front of museum . Blanca is so kind. Very knowledgeable about paintings especially the most important ones. I love that she was very kind to my kids and included them in everything. Her presentation style is very interesting ; she asks questions to spark your curiosity. Loved the tour !
The amount of works so important and beautiful 🙏
View original review in Spanish
Guide who made us look at the classical highlights in the Prado with different eyes. Thank you Eva! Headout was a pleasant introduction to their website.
View original review in Dutch
Our guide David was excellent. Very informative and entertaining also. Our only issue was the quality of the sound with the audio equipment , it did not block out much of the surrounding noise. We joined another tour elsewhere and the sound quality was very good.
We had the pleasure of being guided by Stefania who in addition to being very knowledgeable and professional was engaging and personable.
View original review in Italian
We loved this great museum and Ander is the best guide we ever had. He is smart and he has a lot of background information which he told and showed us in a spectular way. MANY THANKS to ANDER!!!
Good day the experience was very interesting, Crhistina's ability to introduce the visitor to the paintings was both academic and artistic appreciation at its best.
View original review in Spanish
Ander did a perfect job in navigating the group thru the museum and providing information on the pictures in an entertaining and easy to follow manner. It was fun and as promised by Ander we learned something. 😃 Thank you!
An extraordinary guide, knowledgeable and very attentive. Many thanks to him for his wonderful hospitality.🥰
It was nice to hear more background information on several important works of art. The guide did a very good job. It is unfortunate that you are walking with such a large group in an already crowded museum but after the tour you have plenty of time to walk around on your own.
View original review in Dutch
The guided tour was shorter than 1,5 hours, probably more like 1 hour and the group was 16 people so too big to stay close to the guide and ask questions.
All in all an excellent experience. Enjoyed learning from the Guide, Laura, as she had some great insight into some of the paintings in the Prado. You ask for photos below, however, we were not allowed to take any photos.
Tour guide was fantastic. She gave us the history of some iconic paintings and others which gave us great perspective. if not for our guide, the museum would have been overwhelming and we would not have learned nearly as much. Thank you!
Our Guide (Blanca) was really knowledgeable and gave us an insight to a selective number of paintings. Without this we would have just looked at them and moved on without really understanding the background and the art. It has changed the way we approach our visits to such venues and would look to book a personal guide again rather than just access to the building
Our guide David was super knowledgeable, friendly and enthusiastic. He seemed to navigate the crowds very well - though we were just a small group. Things got off to a bad start as we did not know how to identify our guide or group! There were four or five people in jackets sitting around with "Fun" on them, but they made no effort to engage with us.
Our guide, Blanca, was absolutely fantastic. She brought the masterpieces to life with her engaging and interactive explanations. Thanks to her lively storytelling, even my 7-year-old son was fully captivated throughout the entire 1.5-hour tour—he didn’t complain once! Time flew by, and we all came away with a deeper appreciation for the art. Thank you, Blanca, for making the experience so memorable!
We were in the beginning of the visit when came the electricity collapse in Madrid. Our visit was very quickly rebooked for the next day and Blanca was the perfect guide.
The guide did fantastic job presenting us the different artists and their work ! Well made presentation in English and easy to understand. 10/10
The guide speaks good English and inspires the group with information about the paintings and sculptures. A very good guided tour.
I loved that I was able to buy tickets at the last minute. The guide was superb -- energetic, knowledgeable, and personable. His enthusiasm for art could not help but infect his listeners, too. The ticketing process had a glitch. It took a long time to get 2-step verification from my bank to pay for tickets with my credit card. I had to log into the app before they would send a verification code to let the purchase go forward. While I struggled with that, the Headout website refreshed itself and reassigned the tickets to the default setting -- the current day. I ended up paying for two tickets that I could not use because I was not yet even in Madrid. Please do one of two things: 1. Allow more time before your website refreshes or 2. Notify users that the date has been reset to the default date (current date) with a big, hard-to-miss pop-up screen.
The tour was excellent and gave a fantastic overview of the various highlights of the museum.
View original review in German
Our guide showed us aspects of artworks that we wouldn't have known about/been able to experience without his knowledge.
Our guide Marisol made our visit at the Prado an exceptional experience! She was friendly, knowledgeable, passionate about art and with a witty sense of humour! Brava x
The guided tour was excellent. Our guide Juan was a great guy. He explained in details the most famous paintings, told stories behind them as well for the artists.He madlen my birthday unforgettable. Thanks a lot Juan for this journey. Prado museum is a treasure. It worths visit for sure.
Our guide professionally guided us through the crowded museum to the highlights and told us fun facts about the peelings.
View original review in Dutch
Plaza de Cibeles
Plaza de Colón
Museo de Esculturas
Museo de Ciencias Naturales
Nuevos Ministerios
Santiago Bernabéu
Consejo Superior de Investigaciones Científicas
Museo Lázaro Galdiano
Serrano 61
Serrano 66
Museo Arqueológico
Puerta de Alcalá
Alcalá 35-37
Puerta del Sol
Plaza de las Cortes
Puerta de Alcalá
Barrio de Salamanca
Plaza de Colón
Plaza de Cibeles
Gran Via 14
Gran Via 32
Gran Via 54
Plaza de España
Templo de Debod
Puerta de San Vicente
Puerta de Toledo
Gran Via de San Francisco 8
Colegiata - Mayor
Atocha 116
Jardín Botánico
Madrid's panoramic best: 2 routes, 30+ landmarks, established quality, attractive pricing.
Madrid's panoramic best: 2 routes, 30+ landmarks, established quality, attractive pricing.
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Historical or Blue Route (Route 1)
This route delves into the heart of "Habsburg Madrid," showcasing the city's rich past and its most iconic, centuries-old landmarks. It's a journey through the artistic and monumental circuit of the city.
Popular stops: Prado Museum, Royal Palace, Plaza de Cibeles, Gran Vía
Departure & arrival point: Felipe IV
Modern or Green Route (Route 2)
This route showcases Madrid's more contemporary and innovative side, moving beyond the historical core to explore the city's modern architecture, vibrant districts, and cultural hubs.
Popular stops: Santiago Bernabéu Stadium, KIO Towers, Puerta del Sol
Departure & arrival point: Plaza Neptuno
Walking Tour
This tour focuses on the historic center of Madrid, delving deeper into areas like Plaza Mayor, Mercado de San Miguel, Plaza de la Villa, and the Royal Palace area, getting a street-level perspective that complements the panoramic views from the bus. You will be accompanied by an English or Spanish-speaking guide.
Duration: 2 hours
Starting point: 10:45am from Plaza Mayor with "Tour and Friends”
Very well organized and interesting
View original review in French
ould have been a great tour but there were no stops - unfortunately also no real visible info prior bying the tickets. That's a huge dissatisfaction for some of the spots we would have liked to visit a bit longer and continue the tour later which was not possible - but the tickets were already bougt.
Plus points: - always good to have a general view of a city - the 2 routes - historical & modern - are interesting Minuses: - too bad there weren't any intermediate stops so you could get off/climb to visit the sights - not all audio outlets worked properly - staff a bit nitpicky: with QR-Code + validity date, excessive to ask for printed tickets again
View original review in French
Good explanations of all the sights. Just too bad there is no hop in hop off while it is advertised as such
View original review in Dutch
I had never been to Madrid, so I booked the bus tour on-Line. No problem getting on the bus , Everything pleasant and I got to see Madrid with the two bus tours.
View original review in Italian
It was nice to be able to see Madrid above street level because then you really see how beautiful the buildings are. The tour itself was not very fascinating little was told about the history of the city or certain places, just which architect designed it. I would have liked to hear a little more.
View original review in Dutch
we booked the tickets online ...it was super easy to find the buses..and we took old tour first .stopped for lunch .then took new tour... it wascwell organized and the audio guide worked really well. We enjoyed everything we saw..thankyou !
I bought the tickets thinking I'd be able to get on and off at the places I wanted (HOP ON/OFF), but all I got was misleading advertising. The place to catch the bus was also not the most central or suitable for those on foot. It was worth the driver giving me some tips on how to get around Madrid by bus for free.
View original review in Portuguese
The activity itself is great. The problem is the lack of complete information about the service. IT'S NOT HOP ON HOP OFF. You can only get on and off the bus at a single stop.
View original review in Portuguese
The ride and the audio guide were very good. What was not good was that there was no indication at the time of booking that there are currently no more hop-on hop-off tours in Madrid, only panoramic tours without stops. It was therefore not possible to get on the bus near our hotel as we had intended, so we had to ask around and walk to the starting point at the Prado MUSEUM.
View original review in German
None warned me that the bus was no longer hop-on hop-off, so one could no longer get off at each stop and quin di could only get on from a predetermined starting point. This caused us considerable inconvenience
View original review in Italian
THE +: headphones worked well, feedback OK LES: starting point very difficult to find no stops, two complete routes with no stops at all
View original review in French
It's a nice route by bus. Great to be able to see everything sitting down like that. Unfortunately, there was no option to leave the bus during the tour, so hop on hop off was out of the question. We understood that this has to do with the permit not being issued by Madrid at this time. In itself not a problem, but not known in the app where we bought the tickets and then it's still disappointing
View original review in Dutch
Basically we liked the tour, but we were not informed that there was only one starting point and no hop on hop off option.
View original review in German
Comprehensive and comprehensive tour of the city
View original review in Italian
Ferdinando was a great guide and add context
Good way to see the city, panoramic view, multi language guide, do both routes.
Eva is an awesome guide for The Prado art works!
Audio had many hiccups So not very audible
View original review in Dutch
The visit, the weather and the presentation
View original review in French
It wasn't possible to get up and down in the places
View original review in Portuguese
I would have liked them to take us through Atletico Madrid's stadium. Just like we went through Real's stadium 😉
View original review in Spanish
Great way to see and learn about the highlights of Madrid.
The audio was clear and interesting. No static, no missing minutes just plain well written entertainment.
Explore Spain's second-largest football stadium with an expert monolingual or bilingual guide.
Explore Spain's second-largest football stadium with an expert monolingual or bilingual guide.
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Exclusions
Guide was punctual and spoke very good English. Many explanations about Real Madrid, you could tell he was passionate about it
View original review in French
awesome, and hassle free The guide was wonderful and energetic
The guide was very kind, he was always attentive that we were all close by and listened to what he was explaining.
View original review in Spanish
Tour was very interesting and guides were professional!!!
Very nice My son and I had a great time and my brother in law even though he is not a Madrid island had a good time too, recommended.
View original review in Spanish
The guide had a habit of moving as she was talking which was distracting. When we were in the museum the music playing was way too loud and the guide had to shout to make herself heard.
Tour guide is very informative and knowledgable. Passionate in doing his work. Importantly, we were given a smooth tour around the stadium
The tour didn't go through the stadium separately and you just had to make sure you didn't lose your guide. You barely had time to see everything. I would have expected more for the price.
View original review in German
Sergio was greath quide. Love the stadion, really superb.
The tour guide was so professional
Great stadium. Great tour guide!!
Diego was informative and had good humour
Ander is awesome tour guide. So young and funny and in love with Real Madrid. Would repeat it with him for sure.
The entire tour of the different museums, being in the stands and the Plaza Mahou
View original review in Spanish
The tour was a nice experience, tour leader very helpful. impressive was the historic museum
The guide Diego was top. He gave Us the Best experience
Location for pick up was good and guide was v good
We expected to see more of the stadium. It was mainly a visit to the museum of the Bernabeu
View original review in Dutch
We had a blast, guides were knowledgeable and tour was run smoothly. Thank you!
Very good experience ... thank you !
Saved me a lot, excellent explanation. Perfect photo timing
View original review in Spanish
6% off
Fast-track palace entry, comprehensive city exploration & maximum savings, all in 1 combo.
Fast-track palace entry, comprehensive city exploration & maximum savings, all in 1 combo.
Inclusions
Panoramic Bus Tour with Madrid City Tour
Royal Palace of Madrid
Exclusions
Panoramic Bus Tour
Please click here for a detailed route map and its boarding point.
Historical or Blue Route/Route 1
First bus: 10am from Felipe IV
Last bus: 8:30pm from Felipe IV
Frequency: Every 15 minutes
Duration: 80 minutes
Popular stops: Prado Museum, Royal Palace, Plaza de Cibeles, Gran Vía
Modern or Green Route/Route 2
First bus: 10am from Plaza Neptuno
Last bus: 8:30pm from Plaza Neptuno
Frequency: Every 15 minutes
Duration: 65 minutes
Popular stops: Santiago Bernabéu Stadium, KIO Towers, Puerta del Sol
Walking Tour
This tour focuses on the historic center of Madrid, delving deeper into areas like Plaza Mayor, Mercado de San Miguel, Plaza de la Villa, and the Royal Palace area, getting a street-level perspective that complements the panoramic views from the bus. You will be accompanied by an English or Spanish-speaking guide.
Duration: 2 hours
Starting point: 10:45am from Plaza Mayor with "Tour and Friends”
Visiting the Royal Palace of Madrid was definitely one of the highlights of our time in Spain. This was a great experience and the tickets really did help in skipping the long lines to purchase tickets on side. There was still a bit of waiting involved ahead of security screening but it wasn't very long at all. It's Europe’s largest functioning royal palace, with over 3,400 rooms! While the Spanish royal family no longer lives there, it’s still used for official ceremonies. The royal banquet hall was especially impressive. We were surrounded by lavish gold detailing, frescoed ceilings, velvet walls, portraits, musical instruments and so much more. The Throne and Porcelain Rooms were my favourites. It truly felt like stepping into a different world, one of unimaginable wealth and grandeur. I was positively surprised that they now allow visitors to take photos! Highly recommended
A visit to the Royal Palace is a must if you are in Madrid. I loved seeing the spectacular changing of the guard event. The Palace rooms are grand.
I loved this palace, I had a great experience there enjoying all the rooms, walkings outside. the audioguide is very helpful with interesting information. I hope to come back there one day!
Superb, a must do, queues not too long and wasn't too busy inside
Wonderful experience, incredible palace, architecture, royal objects. Everything was very well organized.
View original review in Portuguese
The interior of the Palace, shame I didn't visit the gardens
View original review in Portuguese
Great experience, really worth of what you paid.
Very well organized and interesting
View original review in French
It was great! The palace is wonderful, you need to see it!
Very nice experience, didn't have any issues with tickets or our line. Totally recommend
Great experience, stunning palace both inside and outside. With the skip-the-line ticket, we got in right away and avoided standing in the heat.
View original review in Italian
The tickets were bought in advance, not in a queue, so we queued like people without tickets!
View original review in French
Perfect , the queue was very long under a blazing sun and therefore the choice to have made tickets with you was a winner
View original review in Italian
Very nice Palace with a good view of the history. Loved it with my Mother, aged 82. Also a great view over Madrid from the palace square! I recommend everybody to take tour in th Royal Palace!
The Royal palace is beautiful, amazing to see but too many people, we had skip the line tickets but we still had to wait in the sun to get in and the toilets were awful and dirty, and far too many people at once.
Received the tickets within an hour of my booking, and didn't need to download an app to get them (that would have been a deal breaker). Had no problems using the tickets and the Madrid Royal Palace was absolutely amazing!
It was wonderful! You sent confirmations, notices that the event was approaching and I felt all the support. I have to confess that I was afraid after I bought with you because I then saw several complaints from users, but you showed that you provide an excellent service! Thank you so much
View original review in Portuguese
Good explanations of all the sights. Just too bad there is no hop in hop off while it is advertised as such
View original review in Dutch
Powercut in Spain on 28th April meant our train from Murcia did not leave the station. The subsequent Internet and mobile phone network prevented notification. Whilst we travelled to Madrid on 29th April by train we arrived too late to be able to take a tour of the palace. Not really Headout's fault but the train operator and rail company both automatically refunded costs.
I had never been to Madrid, so I booked the bus tour on-Line. No problem getting on the bus , Everything pleasant and I got to see Madrid with the two bus tours.
View original review in Italian
It was nice to be able to see Madrid above street level because then you really see how beautiful the buildings are. The tour itself was not very fascinating little was told about the history of the city or certain places, just which architect designed it. I would have liked to hear a little more.
View original review in Dutch
Due to the blackout the palace was closed. Please instruct us about the refund policy, as we had to return home and rescheduling is not an option. Thank you.
I cannot work out why 4 senior tickets at E7 comes to E63 even with booking fee. Once in the first door there is another ticket check across the courtyard. My ticket would not load again and we were almost turned away. Will probably not use this system again. Sorry
The rooms that can be visited are not many but some are really amazing and definitely worth the visit. Only negative note is that they should limit the number of visitors because the rooms were really too crowded. Experience with headout unimpeachable.
View original review in Italian
The ride and the audio guide were very good. What was not good was that there was no indication at the time of booking that there are currently no more hop-on hop-off tours in Madrid, only panoramic tours without stops. It was therefore not possible to get on the bus near our hotel as we had intended, so we had to ask around and walk to the starting point at the Prado MUSEUM.
View original review in German
5% off
Explore the home base of Real Madrid and tour key highlights across Madrid—the ultimate combo.
Explore the home base of Real Madrid and tour key highlights across Madrid—the ultimate combo.
Inclusions
Exclusions
Blue Route: Historical Madrid
Green Route: Modern Madrid
great! We even managed to get in 15 minutes before the start time. Too bad some rooms weren't available because of construction work.
View original review in French
A dream come true 😍🙏🏽, speechless
View original review in Portuguese
The tour of the stadium was super fun. And the museum full of cups was also very impressive.
View original review in Dutch
Clear information and the app is very easy to use.
View original review in Portuguese
Loved everything 😍. Just amazing
The highlight of my visit was the auditoria
Great experience. Highly recommended
The organization was perfect, and the hostesses and hosts very helpful.
View original review in French
All the European Cup memorabilia
Very well organized and interesting
View original review in French
The activity was good. And it was easy to buy tickets.
View original review in Portuguese
It was a nice visit, everything was very tidy
View original review in Spanish
Tickets were good and no hassle at all to enter.
I enjoyed it very much. The museum inside the stadium was very impressive and exciting. The atmosphere of the stadium was very nice. We left happy...
This review is translated. Show original review.
Everything went easy with the check-in at the stadium very nice tour.
View original review in Dutch
ould have been a great tour but there were no stops - unfortunately also no real visible info prior bying the tickets. That's a huge dissatisfaction for some of the spots we would have liked to visit a bit longer and continue the tour later which was not possible - but the tickets were already bougt.
Those mascots outside the stadium were very pushy and aggressive. The mascots demanded money, at first 100 euros and finally I had to give them something. The mascots were very threatening and without me noticing they also took 10 euros from my 13 year old child. The child said that he was afraid of the mascots and that they had tried to get more money. You should do something about it, because they are in the vicinity of the stadium and we tourists thought that the mascots were welcoming us to the stadium and that they were involved in the event itself.😡
It has been more than you would expect from a museum of trophies and practice tools. Wonderful emotional and heartfelt experience.
View original review in Spanish
The stadium is very well maintained. Museum is too good with all the trophies, teashirts, shoes and football displayed nicely. Treatment to handicapped passengers was very nice. Renovation is done very superb and eye catching.
Plus points: - always good to have a general view of a city - the 2 routes - historical & modern - are interesting Minuses: - too bad there weren't any intermediate stops so you could get off/climb to visit the sights - not all audio outlets worked properly - staff a bit nitpicky: with QR-Code + validity date, excessive to ask for printed tickets again
View original review in French
Both of the tours were fantastic headout were fantastic from start to finish the tickets arrived in good time would definitely recommend headout.
My name is Nieves Fernández Gómez. On Tuesday 6th I got the tickets by mistake for the same day when I intended to get them for Tuesday 13th. In Headout's web page there was a phone number that turned out to be the Santiago Bernabeu's. A very kind girl told me that I should solve it with Headout but anyway she gave me an email to which I was unable to send anything. A very kind girl told me that I should solve it with Headout but anyway she gave me an email to which it was impossible for me to send anything. The same thing happened to me with the email that appears on the Headout page. So I paid for the tickets for Tuesday 6th and got new ones for Tuesday 13th.
View original review in Spanish
Good explanations of all the sights. Just too bad there is no hop in hop off while it is advertised as such
View original review in Dutch
I had never been to Madrid, so I booked the bus tour on-Line. No problem getting on the bus , Everything pleasant and I got to see Madrid with the two bus tours.
View original review in Italian
I really value the experience we had with Headout as this was our first time we did a tour buying e tickets, normally in the past we went through paying in cash at the same place, I know this sounds weird and old fashioned but i didn't catch the bridge between paying in cash and now doing the same online...I'm 51 years old, soccer lover as most of LATAMs and trust me that our visit to Bernabeu was an unforgettable experience, totally recommended...but doing this with Headout was just a perfect experience...for sure we will take it again...hoping in a near future, actually...just a question...do you have any planned tours at South America ? will be glad to hear from you, best wishes !
Puerta de Alcalá
Barrio de Salamanca
Plaza de Colón
Plaza de Cibeles
Gran Via 14
Gran Via 32
Gran Via 54
Plaza de España
Templo de Debod
Puerta de San Vicente
Puerta de Toledo
Gran Via de San Francisco 8
Colegiata - Mayor
Atocha 116
Jardín Botánico
Plaza de Cibeles
Plaza de Colón
Museo de Esculturas
Museo Ciencias Naturales
Nuevos Ministerios
Santiago Bernabéu
CSIC
Museo Lázaro Galdiano
Serrano 61
Serrano 66
Museo Arqueológico
Puerta de Alcalá
Alcalá 25
Puerta del Sol
Plaza de las Cortes
Unlimited panoramic tours, 2 routes, amazing perks, & upgraded experiences.
Unlimited panoramic tours, 2 routes, amazing perks, & upgraded experiences.
Inclusions
Red Route
This route focuses on the city's historic and central areas, guiding you past iconic landmarks.
Popular stops: Royal Palace, Prado Museum, Plaza Mayor
Green Route
The Green Route extends beyond Madrid's center to the Santiago Bernabéu Stadium, showcasing key modern landmarks.
Popular stops: Plaza Neptuno, Plaza de Cibeles, Science Museum
Ikono Madrid
Opening hours: 10am to 10pm daily
Gran Via y Madrid de los Austrias guided walking tour
Departure: Every day at 12pm from stop #1 (Museo del Prado)
Main points of interest: Inicio en Felipe IV, Plaza de Cibeles, Calle de Alcalá, Calle de Gran vía, Calle Montera, Puerta del Sol, Calle Mayor, Calle Postas, Plaza Mayor, Calle Mayor, Plaza de la Villa, Calle Mayor, Plaza de la Villa, Calle del Factor, Plaza Ramales y Plaza de Oriente.
Duration: 90 minutes (approx)
Secrets of the Royal Palace guided walking tour
Departure: Monday to Saturday at 6pm
Meeting point: Plaza de Oriente, 8
Duration: 90 minutes (approx)
Paseo del Arte guided walking tour
Departure: Tuesday to Saturday at 4pm
Meeting point: Calle Felipe IV
Main points of interest: Casón del Buen Retiro, Retiro Park, Crystal Palace, Retiro Pond, Puerta de Alcalá and Cibeles
Duration: 60 minutes (approx)
Bohemian and Literary Madrid guided walking tour
Departure: Tuesday to Saturday at 4:30pm
Meeting point: Museo del Prado
Main points of interest: Calle de Felipe IV, Lope de Vega House Museum, Calle de las Huertas, Santa Ana Square, Puerta del Sol, Plaza Mayor, Plaza de la Villa, Factor Street
Duration: 80 minutes (approx)
Free shuttle bus (to the City Sightseeing departure point)
Departure: Every day at 10am
Meeting point: Tourist bus stop at the Temple of Debod, opposite Calle Ferraz, 22
I was under the impression that the bus would drop my wife and I were the bus pick us up and it did not the guide told me that it would when we boarded the bus
Everything I loved! But... We did not find the 1hour free electric scooter ride. We even get taxi went to the place you instructed us to go and we found none.
It could have 1 or 2 stops at least, for hop on hop off . The very title of the emails you receive is hop on hop off, which is misleading.
View original review in Portuguese
Lots of beautiful things seen very special. Pretty quiet in the bus around noon
View original review in Dutch
The audio Gide was out of sync
Unfortunately, the tour was not very interesting, many places were not covered (including the Royal Palace) and you couldn't get off like in other cities. The audio guide was partly incomprehensible because the option to get off was offered several times! TOO BAD!
View original review in German
I have always liked doing the Hop on Hop Off buses becaue you get to see a lot of the city. The one we took in Madrid was terrible in that the audio would say there was a stop coming up and then never stopped so when we tried to find the stops later on it was impossible. We did not find any signage that would indicate the stops so when we were walking, we had no idea where to get back on the bus. We did one trip around and then intended to hop on and off for different stops but could not find where to get back on once we got off. Very disppointing. Need much better direction and signage and the driver needs to stop even though people might not get off.
Gives an overview of the city
Very boring especially in the recorded part. Lots of historical notions between dates and names .... but not very engaging. The modern tour makes no sense at all . Totally useless staff on board
View original review in Italian
The hop-on / hop-off tour did not live up to its name. It was really just a round trip, i.e. a traffic jam tour. Traffic jam tour without the possibility to leave the bus in between. The audio guide was not adapted accordingly, it was offered at every "station" to leave the bus via the rear stairs. However, there were actually no stations. Probably because of the loss of time due to the heavy traffic, the tour was also shortened and did not follow the plan provided. All in all: a waste of time and money.
View original review in German
It was not a hop on hop off. You couldn't get off anywhere. That suggestion is being made by you guys, though. Nowhere does it say you can't get off
View original review in Dutch
Madrid
Hop onto a spacious coach from Madrid, meet your friendly guide, and set off to discover the timeless city of Toledo.
74 km
55 minutes
1
Cathedral of Toledo
Tickets included (based on selection)
Complete your loop at the Gothic masterpiece, Cathedral of Toledo. It houses one of the largest collections of El Greco's works and its stunning altarpiece along with the treasury's gold artifacts are must-sees.
3 km
8 minutes
2
Toledo Old Town
Free Admission
Hop off to explore the charming historic district, filled with medieval architecture, cobblestone streets, and vibrant markets.
0.26 km
4 minutes
3
St. Tomé Church
Tickets included
At St. Tomé Church, feast your eyes on El Greco’s iconic The Burial of the Count of Orgaz and immerse yourself in the church's historic allure.
0.3 km
4 minutes
4
Synagogue of Santa María la Blanca
Tickets included
Next, explore the Santa María la Blanca Synagogue, where 32 slender octagonal columns crowned with Corinthian tops and intricate floral accents await your gaze.
0.18 km
2 minutes
5
San Juan de los Reyes Monastery
Tickets included
Step into the San Juan de los Reyes Monastery! Marvel at the intricate Gothic cloisters, the iron chains on the façade, and the peaceful gardens within.
0.35 km
5 minutes
6
Cristo de la Luz
Tickets included
Uncover the secrets of Cristo de la Luz Mosque and its horseshoe arches and ancient Kufic inscriptions, and unwind in the serene garden with its charming fountain.
0.3 km
6 minutes
7
Mirador del Valle viewpoint
Free Admission
The viewpoint offers a unique perspective of the Tagus River encircling Toledo. End your day with the sweet note of postcard-worthy views and sweeping vistas of the city’s historic skyline.
75 km
75 minutes
8
Madrid
Deep dive into Toledo! This tour packs art, history, culture and landmarks in a single day.
Deep dive into Toledo! This tour packs art, history, culture and landmarks in a single day.
Inclusions
Exclusions
Organized, punctual, as expected and fun.
View original review in Spanish
Sightseeing, plan and punctuality however, it could be 1 more hour as everything was in rush، we must be at coach at sharp 4:30 and we just finished Cathedral around 2. This is the only cons it had
Instructions were clear and Toledo was lovely. We changed guides once in Toledo and I feel it would have been great if she had used a microphone like some guides from other tours. There were a lot of people a lot of noise making it very hard to hear her. She did her best under difficult circumstances.
Easy ride from Madrid to Toledo and back. I liked the explanation about Toledo upon arrival and the view point. Unfortunately there was also a 'factory visit' of damescene jewelry, a real tourist trap which took precious time (45 minutes). This was not advertised and such damescene could be bought in many shops in town as well. The tour in centre of town and cathedral was nice.
It lasted 7 hours instead of 8 like it was said when i bought tickets.
A charming and very interesting guide.
View original review in French
Excellent The guide Cris was very friendly and attentive.
View original review in Spanish
The guide was excelente!! We erre few perdón, that s maje the diferente
Excellent attention from Lidia and the driver, very punctual.
View original review in Spanish
Hear history and hidden stories that history books left out with a passionate Spanish guide.
Hear history and hidden stories that history books left out with a passionate Spanish guide.
Inclusions
All very well organized and very pleasant visit, both by the staff and by the dependencies of the Palace that are visited. It is worth it.
View original review in Spanish
The presentation of the lady who gave us the tour was splendid. Very good erudition.
View original review in Spanish
I liked everything: the very deep explanations, the spectacular place, the historical value of the experience. Everything was excellent.
View original review in Spanish
The peace of mind of having the tickets and the smooth functioning of the site.
View original review in Spanish